Even though I broke the reader by my own stupid fault, they are going to send me what they call an out-of-warranty replacement for fifty quid rather than the £152 a new 3G model usually costs.
All I have to do is send back the old cracked model at their expense.
I am hugely impressed.
(Kudos to the burglar who had read about this scheme on some bulletin board or other.)
PS While I'm sharing the love, Tefal sent me a free replacement lid for my Actifry in double quick time, so good for them also.